Support
How can we help?
Common fixes
How do I stop my child leaving the app?+
To leave Minly, tap the top of the screen three times quickly and enter your parent PIN. To stop your child reaching the home screen at all, turn on Apple's Guided Access. There's a step-by-step guide on the For parents page.
I forgot my parent PIN. What do I do?+
On the PIN screen, tap “Forgot PIN?” and confirm with your iPhone's passcode, Face ID or Touch ID. You can then set a new PIN in the Parent Zone.
How do I restore my purchase on a new device?+
Open the Parent Zone, go to Minly Premium and tap Restore. Your purchase is tied to your Apple Account, and family members in your Family Sharing group get it too.
I have an offer code. Where do I enter it?+
Open the unlock screen in Minly and tap “Redeem code” at the bottom, or redeem it directly in the App Store app from your account page.
Can I turn off the sounds or vibration?+
Yes. Sounds and haptics each have their own switch in the Parent Zone. Bedtime worlds never vibrate.
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